Montevideo is not only the capital of Uruguay, but it is also a hot spot for outsourcing various services like call centers, software development, and internet technologies. In Uruguay, the city of Montevideo is the top place to find outsourced call centers. Where are most call centers in Uruguay located? But, with their high-level candidates and convenience for any customer base, it could be worth spending more depending on the need for a BPO solution. With Uruguay being a country with a sizeable middle class and comfortable living wages, it may cost more than the surrounding countries, like Argentina or Brazil. Compare that to the cost of US call center agents, which typically falls in the $23-$28/hour range.
While pricing can vary, the average call center agent in Uruguay makes $8-$18 per hour.
How much does it cost to outsource a call center to Uruguay? TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services. Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations. Starting a call center in Uruguay (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.